Aquatics, Health and Fitness Reopening: Frequently Asked Questions

We know many of you have many questions on what to expect once we reopen our doors. Here’s what you need to know before you visit Vecova’s Aquatics, Health and Fitness facilities again.

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Before You Visit

To assist our employees in providing an exceptional experience for you, before visiting the facility, for the first time please ensure you have read and understood all protocols, guidelines and restrictions detailed in the Health and Safety Measures section of this page. This will help you know what to expect upon your arrival and specific protocols for all open areas of the facility. Please continue to check our emails and website for continued updates on any changes to Vecova’s Aquatics, Health and Fitness facilities reopening plans.

Before every visit you must complete Vecova’s online Pre-screen Health Assessment Tool prior to accessing Vecova’s Aquatics, Health and Fitness facilities. This tool is anonymous. It will help you determine if it is safe for you and those in your party to be in the facility. The screening data is secure and won’t be collected or stored in any way – it’s simply a way for you to know if the timing is right to keep you and others safe as you visit Vecova. This will be required upon each facility entry. You can access Vecova’s online Pre-screen Health Assessment Tool here.

 

You need to wear a mask upon entrance to and within the facility, both before and after attending an activity.

 

You need to arrive changed and ready to attend your pool activities.

Health and Safety Measures

Vecova is actively monitoring and complying with all directives from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health, the City of Calgary and other relevant health authorities.

The health and safety of our consumers, employees and the public is our first priority. We have made changes to our operations and programming, modified spaces and amenities and instituted enhanced health and safety protocols. This includes:

  • Health pre-screening prior to entry before every visit through a digital Pre-screen Health Assessment Tool.
  • Requirement of all persons to wear a mask upon entrance to and within the facility, both before and after attending an activity
  • Designated hands-free entrance and exit to and from the facility with expanded waiting area and overflow space.
  • Directional signage and markers to promote one-way flow of traffic between Consumer Services, fitness studios, pool deck, entrance and exit.
  • Plexi-glass barriers at Consumer Services.
  • Enhanced cleaning and disinfection procedures for all areas of the facility.
  • Increased availability of hand sanitizers in all areas of the facility.
  • Eliminating the need for parking passes for users to prevent multiple entries and exits.
  • Limiting the pool area to a maximum number of users at one time.

Here are some things you can do to help:

  • Stay home if you’re not feeling well.
  • Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms.
  • Call your local public health department or 811 for direction if you have symptoms or current risk factors apply to you, or if you have questions.
  • Wash your hands frequently and avoid touching your face.
  • Practice coughing and sneezing etiquette.
  • Please use cashless forms of payment whenever possible.
  • Be patient and be kind to your fellow users.

We have instituted additional and more frequent cleaning procedures following the guidance of health authorities. These include:

  • Enhanced cleaning and disinfection procedures for all areas of the facility (e.g. door handles, light switches, washrooms).
  • Enhanced cleaning and disinfection of all equipment.
  • Increased availability of hand sanitizers in all areas of the facility.
  • Regular and documented sanitization of common area touch points.
  • Disinfection Kits to support internal cleaning practices. These disinfection kits have been developed and made available to employees in all areas of our facilities.

Our pool is a salt-water pool that chemically treats the water. The risk of transmission from contact with properly treated pool water is considered minimal. Vecova maintains and tests its pool water regularly.

A: For the safety and protection of our community, all persons must wear a face mask upon entrance to and within the facility, both before and after attending an activity. This includes:

  • when entering and exiting the facility
  • walking in all public spaces to and from your activity
  • in the washroom

 

Masks are not recommended to be worn in the water.

As an organization that serves a diverse population featuring people of all abilities our first priority is the health and safety of our consumers and employees. Our mask requirement and other health and safety protocols in place will be reviewed on an ongoing basis as we determine the best measures to take for our community.

 

The decision to maintain the mask requirement is in keeping with many other recreation centres in Calgary, including City of Calgary facilities.

Please put your mask in a zip lock plastic bag or backpack to store on the pool deck. While in your dryland fitness class, please put your mask in your pocket or backpack.

 

* Please do not place your mask on equipment, tables or public spaces occupied by other users.

We will have a limited supply of disposable masks available at our Consumer Services should individuals forget to bring a mask. All visitors are required to bring their own masks and wear them in the facility.

The Face Covering exceptions:

  • Children under 2 years of age
  • People with underlying medical conditions or disabilities inhibiting their ability to wear a face covering
  • People who are unable to place, use or remove a face covering safely without assistance
  • People engaging in an athletic or fitness activity
  • People who are caregiving for or accompanying a person with a disability where wearing a face covering would hinder the accommodation of the person’s disability (for example, the ability to lip-read)

Please speak to an employee if you are concerned for the welfare of someone in the facility. Individuals who become symptomatic at Vecova will be isolated and supported to access emergency care and transportation.

Facility Hours, Access and Amenities

Hours of operation for July and August are 8:30 a.m. – 4:30 p.m.

Vecova considered the pre-closure usage patterns, the need to ensure a healthy and safe environment for consumers, employees and the public, along with available resources, to set the hours. We will expand hours as soon we are able to.

Vecova will not be creating designated seniors or persons with disabilities-only hours, but will ensure the highest levels of cleanliness throughout the facility during all operational hours.

You will enter and exit the facility through the southwest entrance through the designated hands-free entrance.

The need for a parking pass will be suspended at this time to prevent multiple entries and exits.

All lockers and showers will be closed. You will need to arrive changed and ready to attend your aquatic or dryland activities.

 

Partial access to change rooms will be provided for individuals to use for changing after programs only.

 

The deck shower in the pool area will be available pre and post pool entry for all pool users to rinse prior to entering the pool.

 

A designated space on the pool deck will be provided for all pool users. Designated spaces in the gymnasium and studio rooms will be available for dryland participants. We ask that you leave all non-essential valuables and personal belongings at home.

Yes, they will be available to use.

Yes, they will be available.

The Pro Shop is available at Consumer Services.  Concession items are available in vending machines for your use.

Registered programming will be available in September 2021.

Swimming lesson registration will begin on August 19 at 8:00 a.m.

All other registered program registration will begin on August 24 at 8:00 a.m.

Memberships, Passes and Fees

*All terms are subject to change due to evolving health and safety guidelines from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health, the City of Calgary and other relevant health authorities.

Have a question not answered here? Please contact us.