Aquatics, Health and Fitness Reopening Frequently Asked Questions
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Aquatics, Health and Fitness Reopening: FAQ

Aquatics, Health and Fitness Reopening: Frequently Asked Questions

We know many of you have many questions on what to expect once we reopen our doors. Here’s what you need to know before you visit Vecova’s Aquatics, Health and Fitness facilities again.

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Before You Visit

A: Before your first visit, you must sign a waiver. This waiver only needs to be completed once. To keep you and others safe, and so you have a clear understanding of the various risks associated with participating in programs and services, we are asking you to sign a one-time participation waiver. This is a requirement of entry. You can sign the waiver upon checkout of your online registration.

 

A: To assist our employees in providing an exceptional experience for you, before visiting the facility, for the first time please ensure you have read and understood all protocols, guidelines and restrictions detailed here. This will help you know what to expect upon your arrival and specific protocols for all open areas of the facility. Please continue to check our emails and website for continued updates on any changes to Vecova’s Aquatics, Health and Fitness facilities reopening plans.

A: Before every visit you must complete Vecova’s online Pre-screen Health Assessment Tool prior to accessing Vecova’s Aquatics, Health and Fitness facilities. This tool is to help you determine if it is safe for you and those in your party to be in the facility. The screening data is secure and will be collected and used in accordance with Alberta Personal Information Protection Act, Alberta’s Freedom of Information and Protection of Privacy Act, the Health Information Act and Canada’s Anti-Spam Legislation . This is simply a way for you to know if the timing is right to keep you and others safe as you visit Vecova. This will be required upon each facility entry. You can access Vecova’s online Pre-screen Health Assessment Tool here.

 

A: You must now pre-book a reservation for lane swimming and open swim in advance. Please click here or call (403) 284-2231.

 

Or

 

You must now be registered in a fitness class (aquatics and dryland) or swimming lesson. There will be no drop-in classes. You also need to visit vecova.ca to review further details and specific guidelines for your specific fitness class.

 

A: You need to wear a mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw.

 

A: You need to arrive changed and ready to attend your pool or dryland activities.

 

A: You need to plan your visit in advance to limit your time in the facility. Parents will be able to enter the facility to drop-off and pick-up their child, and assist with changing after the program. There will be four designated viewing spots available outside the pool for one person or family to use.

 

A: You need to ensure you have the materials you need. The Concession and Pro Shop at Consumer Services will be closed. However, vending machines will be available for use.

Health and Safety Measures

A: Vecova is actively monitoring and complying with all directives from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health, the City of Calgary and other relevant health authorities.

A: The health and safety of our consumers, employees and the public is our first priority. We have made changes to our operations and programming, modified spaces and amenities and instituted enhanced health and safety protocols. This includes:

  • Health pre-screening prior to entry before every visit through a digital Pre-screen Health Assessment Tool.
  • Requirement of all persons to wear a mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw.
  • Only individuals with a pre-booking or registered for classes or programs are permitted in the facility.
  • Designated hands-free entrance and exit to and from the facility with expanded waiting area and overflow space.
  • Directional signage and markers to promote one-way flow of traffic between Consumer Services, fitness studios, pool deck, entrance and exit.
  • Plexi-glass barriers at Consumer Services.
  • Enhanced daily cleaning and disinfection procedures for all areas of the facility.
  • Increased availability of hand sanitizers in all areas of the facility.
  • Eliminating the need for parking passes for users to prevent multiple entries and exits.
  • Reduced class sizes and increased use of our larger fitness studio spaces.
  • Limiting the pool area to a maximum number of users at one time.
  • No sharing of equipment within aquatics and dryland fitness classes.
  • Physical distancing measures between users within fitness classes (e.g. 2 metres for low intensity fitness classes and 3 metres for high intensity fitness classes).
  • Cohorting of swim lesson participants, renters and employees to limit social interactions and potential spread of the virus.
  • Partial access to washrooms.
  • Closure of the Concession (including coffee service) and Pro Shop at Consumer Services.
  • Spectators will not be permitted on the pool deck for swim lessons, rental groups or fitness programs.

A: Here are some things you can do to help:

  • Stay home if you’re not feeling well.
  • Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms.
  • Call your local public health department or 811 for direction if you have symptoms or current risk factors apply to you, or if you have questions.
  • Wash your hands frequently and avoid touching your face.
  • Practice coughing and sneezing etiquette.
  • Please use cashless forms of payment whenever possible.
  • Be patient and be kind to your fellow users.

A: We have instituted additional and more frequent cleaning procedures following the guidance of health authorities. These include:

  • Enhanced daily cleaning and disinfection procedures for all areas of the facility (e.g. door handles, light switches, washrooms).
  • Enhanced daily cleaning and disinfection of all equipment.
  • Increased availability of hand sanitizers in all areas of the facility.
  • Regular and documented sanitization of common area touch points.
  • Disinfection Kits to support internal cleaning practices. These disinfection kits have been developed and made available to employees in all areas of our facilities.

A: Our pool is a salt-water pool that chemically treats the water. The risk of transmission from contact with properly treated pool water is considered minimal. Vecova maintains and tests its pool water regularly.

A: For the safety and protection of our community, all persons must wear a face mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw. This includes:

  • when entering and exiting the facility
  • walking in all public spaces to and from your activity
  • in the washroom

 

A: Masks are not recommended to be worn in the water.

 

A: Masks can be removed during fitness classes.

A: Please put your mask in a zip lock plastic bag or backpack to store on the pool deck. While in your dryland fitness class, please put your mask in your pocket or backpack.

 

* Please do not place your mask on equipment, tables or public spaces occupied by other users.

A: We will have a limited supply of disposable masks available at our Consumer Services should individuals forget to bring a mask. All visitors are required to bring their own masks and wear them in the facility as per the City of Calgary bylaw.

A: Please review the exceptions to the face coverings bylaw as per the City of Calgary bylaw here.

A: Please speak to an employee if you are concerned for the welfare of someone in the facility. Individuals who become symptomatic at Vecova will be isolated and supported to access emergency care and transportation.

Facility Hours, Access and Amenities

Please plan your visit in advance to limit your time in the facility. Parents will be able to enter the facility to drop-off and pick-up their child, and assist with changing after the program.

A: Hours of operation will be revised in our facilities for the time being and updated as health guidance allows. The hours of operation are as follows and we will notify you with any changes:

 

Hours of Operation* (September 8 – December 19)

Monday – Friday from 7:45 a.m. – 7:00 p.m.

Saturday – Sunday from 7:45 a.m. – 3:00 p.m.

 

*Please note: facility renters may have extended hours for their programs.

A: Vecova considered the pre-closure usage patterns, the need to ensure a healthy and safe environment for consumers, employees and the public, along with available resources, to set the hours. We will expand hours as soon we are able to.

A: Vecova will not be creating designated seniors or persons with disabilities-only hours, but will ensure the highest levels of cleanliness throughout the facility during all operational hours.

A: You will enter the facility through the southwest entrance through the designated hands-free entrance.

A: You can exit the facility through any marked exit doors.

A: The need for a parking pass will be suspended at this time to prevent multiple entries and exits.

A: In compliance with health guidelines, most indoor seating spaces will be temporarily unavailable. Also, spectators will not be permitted on the pool deck for swim lessons, rental groups or fitness programs. There will be four designated viewing spots available outside the pool for one person or family to use.

A: All lockers and showers will be closed. You will need to arrive changed and ready to attend your aquatic or dryland activities.

 

A: Partial access to change rooms will be provided for individuals to use for changing after programs only.

 

A: The deck shower in the pool area will be available pre and post pool entry for all pool users to rinse prior to entering the pool.

 

A: A designated space on the pool deck will be provided for all pool users. Designated spaces in the gymnasium and studio rooms will be available for dryland participants. We ask that you leave all non-essential valuables and personal belongings at home.

A: Partial access to washrooms will be available.

A: No water fountains will be available.

A: The Concession and Pro Shop at Consumer Services will be closed including coffee service. We have set up a series of vending machines for your use.

A: We are not able to provide facility tours at this time. We hope to be able to offer tours in the near future.

Reservations, Registration and Programs

A: You must now pre-book a reservation for lane swim and open swim in advance. Vecova has implemented a booking system to:

  • maintain 100% accurate records for contact tracing if or when a positive case of COVID-19 is detected in our facility
  • ensure that we do not exceed current capacity levels
  • allow for safe access with adequate space for physical distancing
  • avoid the disappointment of being turned away if the space is fully booked

A: You can book one session per day for lane swimming. During the week, 60-minute lane swimming sessions can be booked. On the weekend, 45-minute lane swimming sessions can be booked.

A: Online: You can login to make a reservation here. Reservations can be made beginning at 10:00 a.m. on September 1, 2020.

By Phone: You can call our Consumer Services at (403) 284-2231 to have a consumer services representative complete your booking for you. Bookings can be made Monday – Friday from 7:45 a.m. – 7:00 p.m. and Saturday – Sunday from 7:45 a.m. – 3:00 p.m.

 

Last minute bookings may be allowed if space is available for lane swim or open swim. Please call (403) 284-2231 to inquire with a consumer services representative if space is available before you visit Vecova.

A: Check in at Consumer Services when you arrive at the facility. Please arrive at the facility no more than 15 minutes before your designated booking.

A: Cancellations must be made at least 24 hours in advance, however the earlier the better so we can make that space available for other users.

 

You can call our Consumer Services at (403) 284-2231 to have a staff member cancel your booking for you.

A: To ensure we can adhere to capacity standards at all times, all fitness classes (aquatics and dryland) and all swimming lessons will now be registered programs. A full list of the registered programs that will be offered from September to December is available here.

A: Swim classes will be limited to set number of participants based on the swim lesson level and participants and employees will be put in cohorts.

 

The following number of registered participants will be permitted in each swim level:

  • Starfish, Duck and Sea Turtle: 8
  • Sea Otter, Salamander, Sunfish, Crocodile and Whale: 4
  • Red Cross Levels 5-8*: 6

 

*Please note: Due to COVID-19 measures, we are not offering Red Cross Levels 1-4 at this time.

A: We will be offering both lane swim and open swim. You must now pre-book reservation for lane swimming and open swim in advance. During the week you can book one 60-minute session per day. On the weekend you can book one 45-minute session per day. Please click here or call (403) 284-2231.

 

A: We will be limiting the pool area to a maximum of 24 people at one time, with a maximum of one person/family in each of the four lanes available for open swim times.

A: Vecova will provide access to frequently sanitized lifejackets, flutterboards and aquafit belts for registered programs only. Sanitized lifejackets will be available for others on request but we encourage everyone to bring their own. No other pool equipment will be available.

A: You need to arrive changed and ready to attend your dryland fitness class. There will be physical distancing measures in place between users (e.g. 2 metres for low intensity fitness classes and 3 metres for high intensity fitness classes which will be identified by the instructor). No equipment will be shared within classes.

Memberships, Passes and Fees

A: To ensure we can adhere to capacity standards at all times, all fitness classes (aquatics and dryland) will now be registered programs. A full list of the registered programs that will be offered from September to December is available here.

 

A: A 9-month extension will be applied to all drop-in passes purchased before our temporary shutdown period. Drop-in and complimentary passes can be used for reserved lane swim and open swim. Drop-in and complimentary passes for fitness programs will be refunded. Please call (403) 284-2231 to inquire about any drop-in or complimentary passes you have.

*All terms are subject to change due to evolving health and safety guidelines from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health, the City of Calgary and other relevant health authorities.

Have a question not answered here? Please contact us.