Aquatics, Health and Fitness Reopening: Frequently Asked Questions

We know many of you have many questions on what to expect once we reopen our doors. Here’s what you need to know before you visit Vecova’s Aquatics, Health and Fitness facilities again.

FOR MORE INFORMATION

CONTACT US

Before You Visit

A: Before your first visit, you must sign a waiver. This waiver only needs to be completed once. To keep you and others safe, and so you have a clear understanding of the various risks associated with participating in programs and services, we are asking you to sign a one-time participation waiver. This is a requirement of entry. You can sign the waiver securely here. It is strongly recommended you complete this waiver process ahead of your visit to save time upon your first re-entry.

 

To assist our employees in providing an exceptional experience for you, before visiting the facility, for the first time please ensure you have read and understood all protocols, guidelines and restrictions detailed in the Health and Safety Measures section of this page. This will help you know what to expect upon your arrival and specific protocols for all open areas of the facility. Please continue to check our emails and website for continued updates on any changes to Vecova’s Aquatics, Health and Fitness facilities reopening plans.

A: Before every visit you must complete Vecova’s online Pre-screen Health Assessment Tool prior to accessing Vecova’s Aquatics, Health and Fitness facilities. This tool is anonymous. It will help you determine if it is safe for you and those in your party to be in the facility. The screening data is secure and won’t be collected or stored in any way – it’s simply a way for you to know if the timing is right to keep you and others safe as you visit Vecova. This will be required upon each facility entry. You can access Vecova’s online Pre-screen Health Assessment Tool here.

 

A: You need to wear a mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw.

 

A: You need to arrive changed and ready to attend your pool or dryland activities.

 

A: You need to plan your visit in advance to limit your time in the facility. Parents will be able to enter the facility to drop-off and pick-up their child, and assist with changing after the program.

 

A: You need to ensure you have the materials you need. The Concession and Pro Shop at Consumer Services will be closed. However, vending machines will be available for use.

Health and Safety Measures

A: Vecova is actively monitoring and complying with all directives from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health, the City of Calgary and other relevant health authorities.

A: The health and safety of our consumers, employees and the public is our first priority. We have made changes to our operations and programming, modified spaces and amenities and instituted enhanced health and safety protocols. This includes:

  • Health pre-screening prior to entry before every visit through a digital Pre-screen Health Assessment Tool.
  • Requirement of all persons to wear a mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw.
  • Only individuals with a pre-booking or registered for classes or programs are permitted in the facility.
  • Designated hands-free entrance and exit to and from the facility with expanded waiting area and overflow space.
  • Directional signage and markers to promote one-way flow of traffic between Consumer Services, fitness studios, pool deck, entrance and exit.
  • Plexi-glass barriers at Consumer Services.
  • Enhanced cleaning and disinfection procedures for all areas of the facility.
  • Increased availability of hand sanitizers in all areas of the facility.
  • Eliminating the need for parking passes for users to prevent multiple entries and exits.
  • Limiting the pool area to a maximum number of users at one time.
  • No sharing of equipment
  • Physical distancing measures between users within fitness classes (e.g. 2 metres for low intensity fitness classes and 3 metres for high intensity fitness classes).
  • Partial access to washrooms.
  • Closure of the Concession (including coffee service) and Pro Shop at Consumer Services.
  • Spectators will not be permitted swim lessons, or rental groups

Here are some things you can do to help:

  • Stay home if you’re not feeling well.
  • Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms.
  • Call your local public health department or 811 for direction if you have symptoms or current risk factors apply to you, or if you have questions.
  • Wash your hands frequently and avoid touching your face.
  • Practice coughing and sneezing etiquette.
  • Please use cashless forms of payment whenever possible.
  • Be patient and be kind to your fellow users.

A: We have instituted additional and more frequent cleaning procedures following the guidance of health authorities. These include:

  • Enhanced cleaning and disinfection procedures for all areas of the facility (e.g. door handles, light switches, washrooms).
  • Enhanced cleaning and disinfection of all equipment.
  • Increased availability of hand sanitizers in all areas of the facility.
  • Regular and documented sanitization of common area touch points.
  • Disinfection Kits to support internal cleaning practices. These disinfection kits have been developed and made available to employees in all areas of our facilities.

A: Our pool is a salt-water pool that chemically treats the water. The risk of transmission from contact with properly treated pool water is considered minimal. Vecova maintains and tests its pool water regularly.

A: For the safety and protection of our community, all persons must wear a face mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw. This includes:

  • when entering and exiting the facility
  • walking in all public spaces to and from your activity
  • in the washroom

 

A: Masks are not recommended to be worn in the water.

A: Please put your mask in a zip lock plastic bag or backpack to store on the pool deck. While in your dryland fitness class, please put your mask in your pocket or backpack.

 

* Please do not place your mask on equipment, tables or public spaces occupied by other users.

A: We will have a limited supply of disposable masks available at our Consumer Services should individuals forget to bring a mask. All visitors are required to bring their own masks and wear them in the facility as per the City of Calgary bylaw.

A: Please review the exceptions to the face coverings bylaw as per the City of Calgary bylaw here.

A: Please speak to an employee if you are concerned for the welfare of someone in the facility. Individuals who become symptomatic at Vecova will be isolated and supported to access emergency care and transportation.

Facility Hours, Access and Amenities

Please plan your visit in advance to limit your time in the facility. Parents will be able to enter the facility to drop-off and pick-up their child, and assist with changing after the program.

A: Hours of operation will be revised in our facilities for the time being and updated as health guidance allows. The hours of operation are as follows and we will notify you with any changes:

 

Sunday from 1:00 to 4:00 p.m. for rentals

Tuesday and Thursday evening from 4:00 to 8:00 p.m. for swim lessons and rentals

 

*Please note: facility renters may have extended hours for their programs.

A: Vecova considered the pre-closure usage patterns, the need to ensure a healthy and safe environment for consumers, employees and the public, along with available resources, to set the hours. We will expand hours as soon we are able to.

A: Vecova will not be creating designated seniors or persons with disabilities-only hours, but will ensure the highest levels of cleanliness throughout the facility during all operational hours.

A: You will enter the facility through the southwest entrance through the designated hands-free entrance.

A: You can exit the facility through any marked exit doors.

A: The need for a parking pass will be suspended at this time to prevent multiple entries and exits.

A: Public seating and viewing is not currently permissible due to current government regulations.

A: All lockers and showers will be closed. You will need to arrive changed and ready to attend your aquatic or dryland activities.

 

A: Partial access to change rooms will be provided for individuals to use for changing after programs only.

 

A: The deck shower in the pool area will be available pre and post pool entry for all pool users to rinse prior to entering the pool.

 

A: A designated space on the pool deck will be provided for all pool users. Designated spaces in the gymnasium and studio rooms will be available for dryland participants. We ask that you leave all non-essential valuables and personal belongings at home.

A: Partial access to washrooms will be available.

A: No water fountains will be available.

A: The Concession and Pro Shop at Consumer Services will be closed including coffee service. We have set up a series of vending machines for your use.

A: We are not able to provide facility tours at this time. We hope to be able to offer tours in the near future.

Reservations, Registration and Programs

A: All individuals who live in the same household. Households can rent the pool or gym. This cannot include people who do not live in the same household.

A: Lane swimming is not allowed during Step 1 of the Government of Alberta’s mandated restrictions.

A: Only activities for children under 18-years-old are allowed during Step 1 of the Government of Alberta’s mandated restrictions.

A: Expanded programming is based on the easing of the Government of Alberta’s mandated restrictions.

A: You must now pre-book a reservation in advance. Vecova has implemented a booking system to:

  • maintain 100% accurate records for contact tracing if or when a positive case of COVID-19 is detected in our facility
  • ensure that we do not exceed current capacity levels
  • allow for safe access with adequate space for physical distancing
  • avoid the disappointment of being turned away if the space is fully booked

A: You can call to make a gym rental reservation at (403) 284-1121.

A: Cancellations must be made at least 24 hours in advance, however the earlier the better so we can make that space available for other users.

 

You can call our Consumer Services at (403) 284-1121 to have a staff member cancel your booking for you.

A: Youth swim lessons are the only programs we are currently able to offer at Vecova. A full list of programs is available here.

A: The pool area  is limited to a maximum of 10 people, including all staff and consumers.

A: The pool area  is limited to a maximum of 10 people, including all staff and consumers. All pool use will be in lessons and the instructor/lifeguard will be program planning, educating and monitoring for appropriate spacing.

A: Vecova will provide access to frequently sanitized lifejackets, flutterboards and aquafit belts for registered programs only. Sanitized lifejackets will be available for others on request but we encourage everyone to bring their own. No other pool equipment will be available.

A: There are currently no fitness classes permitted as per current government restrictions.

Memberships, Passes and Fees

A:

There is currently no drop-in activities permitted. An extension will be applied to all drop-in passes purchased before the shutdown periods.

*All terms are subject to change due to evolving health and safety guidelines from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health, the City of Calgary and other relevant health authorities.

Have a question not answered here? Please contact us.