Aquatics, Health and Fitness Reopening: Frequently Asked Questions

We know many of you have many questions on what to expect once we reopen our doors. Here’s what you need to know before you visit Vecova’s Aquatics, Health and Fitness facilities again.

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Before You Visit

Before your first visit, you must sign a waiver. This waiver only needs to be completed once. To keep you and others safe, and so you have a clear understanding of the various risks associated with participating in programs and services, we are asking you to sign a one-time participation waiver. This is a requirement of entry. You can sign the waiver securely here. It is strongly recommended you complete this waiver process ahead of your visit to save time upon your first re-entry.

 

To assist our employees in providing an exceptional experience for you, before visiting the facility, for the first time please ensure you have read and understood all protocols, guidelines and restrictions detailed in the Health and Safety Measures section of this page. This will help you know what to expect upon your arrival and specific protocols for all open areas of the facility. Please continue to check our emails and website for continued updates on any changes to Vecova’s Aquatics, Health and Fitness facilities reopening plans.

You need to wear a mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw.

 

Beginning Monday, September 20, 2021, proof of vaccination status for those over 12 years old will be required to access Vecova’s Main Centre for all programs and services (indoors and outdoors).

  • From September 20 to October 25: Anyone 12+ seeking to access Vecova’s Main Centre for a program or service must have received at least one dose of a Health Canada approved COVID-19 vaccine. Proof of a single dose is acceptable as long as the dose was given more than two weeks before time of Vecova Main Centre entry.
  • From October 25 onward: Full vaccination for anyone 12+ is required for access to Vecova’s Main Centre. The second dose must be given at least two weeks before time of Vecova Main Centre entry.
  • Your Alberta vaccine record with QR code will be the only valid proof of vaccination accepted as of November 15.

 

Checking Vaccination Records

These are the current options available to people over 12 years old to prove vaccination status:

  1. Paper: Immunization records received at immunization appointments OR Paper card printable from MyHealth Records App
  2. Digital: Records shown from MyHealth Records App or website OR a screenshot of immunization records received at immunization appointments

 

COVID-19 Tests

Vecova will accept COVID-19 test results in lieu of vaccine status. We will only accept proof of a privately-paid negative PCR or rapid test within 72 hours of service (tests from AHS or Alberta Precision Laboratories will not be accepted).

 

Medical Exemption

Vecova will accept documentation of a medical exemption for a COVID-19 vaccination from a health care provider.

Health and Safety Measures

Vecova is actively monitoring and complying with all directives from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health, the City of Calgary and other relevant health authorities.

The health and safety of our consumers, employees and the public is our first priority. We have made changes to our operations and programming, modified spaces and amenities and instituted enhanced health and safety protocols. This includes:

  • Requirement of all persons to wear a mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw.
  • Designated hands-free entrance and exit to and from the facility with expanded waiting area and overflow space.
  • Directional signage and markers to promote one-way flow of traffic between Consumer Services, fitness studios, pool deck, entrance and exit.
  • Plexi-glass barriers at Consumer Services.
  • Enhanced cleaning and disinfection procedures for all areas of the facility.
  • Increased availability of hand sanitizers in all areas of the facility.
  • Eliminating the need for parking passes for users to prevent multiple entries and exits.
  • Closure of the Concession (including coffee service) at Consumer Services.

Here are some things you can do to help:

  • Stay home if you’re not feeling well.
  • Visit Health Canada for evolving information about risk factors (including travel to certain locations) and symptoms.
  • Call your local public health department or 811 for direction if you have symptoms or current risk factors apply to you, or if you have questions.
  • Wash your hands frequently and avoid touching your face.
  • Practice coughing and sneezing etiquette.
  • Please use cashless forms of payment whenever possible.
  • Be patient and be kind to your fellow users.

We have instituted additional and more frequent cleaning procedures following the guidance of health authorities. These include:

  • Enhanced cleaning and disinfection procedures for all areas of the facility (e.g. door handles, light switches, washrooms).
  • Enhanced cleaning and disinfection of all equipment.
  • Increased availability of hand sanitizers in all areas of the facility.
  • Regular and documented sanitization of common area touch points.
  • Disinfection Kits to support internal cleaning practices. These disinfection kits have been developed and made available to employees in all areas of our facilities.

Our pool is a salt-water pool that chemically treats the water. The risk of transmission from contact with properly treated pool water is considered minimal. Vecova maintains and tests its pool water regularly.

For the safety and protection of our community, all persons must wear a face mask upon entrance to and within the facility, both before and after attending an activity as per the City of Calgary bylaw. This includes:

  • when entering and exiting the facility
  • walking in all public spaces to and from your activity
  • in the washroom

Masks are not recommended to be worn in the water.

Please put your mask in a zip lock plastic bag or backpack to store on the pool deck. While in your dryland fitness class, please put your mask in your pocket or backpack.

 

* Please do not place your mask on equipment, tables or public spaces occupied by other users.

We will have a limited supply of disposable masks available at our Consumer Services should individuals forget to bring a mask. All visitors are required to bring their own masks and wear them in the facility as per the City of Calgary bylaw.

Please review the exceptions to the face coverings bylaw as per the City of Calgary bylaw here.

Please speak to an employee if you are concerned for the welfare of someone in the facility. Individuals who become symptomatic at Vecova will be isolated and supported to access emergency care and transportation.

All children under 9 years of age entering Vecova’s Main Site must be accompanied by a caregiver who is 16+. The caregiver must provide vaild proof of vaccination.

Facility Hours, Access and Amenities

Hours of operation have recently changed. A complete list of our facility hours and program times can be found on our website here.

You will enter and exit the facility through the southwest entrance through the designated hands-free entrance.

The need for a parking pass will be suspended at this time to prevent multiple entries and exits.

Yes, public seating is available for guests of consumers taking part in swim programs.

Yes, all amenities are currently available for use by Vecova consumers.

The Concession at Consumer Services will be closed including coffee service. We have set up a series of vending machines for your use.

*All terms are subject to change due to evolving health and safety guidelines from Alberta Health Services, the Government of Alberta, Alberta’s Chief Medical Officer of Health, the City of Calgary and other relevant health authorities.

Have a question not answered here? Please contact us.