Aquatics, Health & Recreation
Registration & Facility Guidelines
Registration occurs on a first-come, first-serve basis. You can register in person, by phone or online. All registrations must be paid in full at the time of registration. Vecova accepts cash, debit, credit card or cheque. NSF cheques are subject to a $35.00 service charge. Prices do not include GST.
How To Register
Register online (Recommended)
Call (403) 284-1121
Visit Vecova Aquatics, Health and Fitness where a Consumer Service Assistant would be happy to assist you.
Cancellations
Vecova strives to give 5-7 days prior to the start of a program, notice of cancellation. Full refunds will be given or the opportunity to transfer to another program (space permitting).
Transfers
All program transfers are subject to availability and a transaction fee.
Withdrawals
Withdrawals must be made a minimum of 7 days prior to the start of a program.
Prior to 7 days a credit minus a transaction fee of $2.00 per program will be placed on your Vecova account for future use.
Refund requests made prior to 7 days to the program start date will be subject to a $25.00 administration fee.
Refunds will not be given if withdrawal is within 7 days of the program start date or after the program has started.
Medical Circumstances
No penalty will be incurred for withdrawals made for medical reasons. For withdrawals made after the program start date, a credit will be issued to your account. The credit will be prorated from the time Vecova is notified of the withdrawal. Refunds or credits will be issued once a doctor’s note is received. In all cases, the doctor’s note must be received within 2 weeks following withdrawal notice.
Facility Guidelines
Community Understanding
To provide more families with the opportunity to enroll in swimming lessons, Vecova occasionally consolidates multiple sessions into a single registration day. We appreciate the community’s help in creating more chances for others to learn to swim. By combining Registration Day’s, we aim to offer greater accessibility and convenience for more participants.
We encourage families to register for the session that best fits their needs. If parents or caregivers successfully register for more than one session, they will have one week after the Registration Day to contact Vecova and withdraw from any additional courses, while retaining their spot in the preferred class.
If no contact is made within that week, Vecova will reach out to confirm the preferred session and request withdrawal from the other.
*Please note that if Vecova contacts you for this purpose, you will be subject to our withdrawal policy, which includes applicable fees.
Thank you for your cooperation in helping us accommodate as many community members as possible.
Cellphone and Photography
To protect guests’ privacy, cell phones, cameras and other forms of communication devices are not permitted in change rooms. Failure to comply may result in the suspension of recreation privileges. Photos can be taken of your children while in a program. A Vecova employee reserves the right to view the photo to ensure the privacy of others.
Conduct and Attire
Please remember to act respectfully at all times and adhere to the posted rules and regulations, including wearing appropriate attire and footwear at all times. Abusive behavior and language will not be tolerated and may result in the suspension of recreation privileges.
Parking
Parking is complimentary for Vecova facility users. All visitors must register their license plate number at Consumer Services before participating in on-site activities. Parking is enforced Monday – Friday, 8:00 am – 4:00 pm. Failure to register your vehicle may result in a $40.00 or greater ticket from the City of Calgary.
Lockers
Lockers are not coin-operated. Locks can be rented at the front desk for $1.00 or you can bring your own.
Please Note: Lockers are for day use only and locks will be cut off at close and lockers emptied.
Vecova’s Aquatics, Health and Fitness is not responsible for lost, stolen or damaged articles
Inherent Risk Statement
By participating in programs and/or using Vecova’s Aquatics, Health and Fitness facilities, you are freely and voluntarily assuming risks and hazards inherent to the programs, activities and facilities therein and acknowledge you or your child may suffer personal and potentially serious injury. Ensure you understand the risks involved and that you are prepared to assume the element of risk.
Privacy Statement
Personal information collected is by Alberta’s Personal Information Protection Act (PIPA), Alberta’s Freedom of Information and Protection of Privacy Act (FOIP Act), the Health Information Act (HIA) and Canada’s Anti-Spam Legislation (CASL), which governs the collection, use and disclosure of information under the control or custody of Vecova.
Admission Rules
Medical Conditions
Those with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision in the facility.
Support Workers/Aides
If a customer requires the assistance of a support worker/aide, they must provide active supervision while in the facility. Support is defined as requiring personal care and assistance with mobility aids such as lifts and wheelchairs. One support worker/aide admission is included while supporting a customer in the pool or program. Admission charges will apply for additional support workers/aides.
Pool Admittance for Children
- 10 years of age and over may be unaccompanied in the pool.
- 8-9 years of age must be accompanied by a caregiver (16 years or older) and be within arm’s reach at all times while in the pool.
- 7 years of age and under must receive a wristband from customer service and wear it while in the pool.
Swim Diapers and Rubber Pants
As per Environmental Public Health regulations, all children 36 months and under are required to wear a swim diaper and waterproof pool pants to protect the water from accidental contaminations. We ask that all customers who require bladder and/or bowel protection to please use a swim diaper and rubber pants.
Ages for Change Room Use
Vecova’s Aquatics, Health and Fitness does not have a family change room. Children 8 years of age or older are required to use the appropriate gender change room.
Assisted Change Room
The Assisted Change Room is for the use of customers who require assistance from a support worker/aide of the opposite gender while using our pool facilities.
Groups Using the Pool
Before entering the facility with your group, please check in with facility staff. Specific information for your group will be provided at that time. Arrangements for your group should be made with the facility staff prior to your arrival. The group caregiver/leader(s) are responsible for their group while in the facility and must effectively supervise the group at all times.
